Scrutiny 8-13

8 The black landfill bin in the undercroft has been removed and not reinstated despite repeated requests. The consequence is an increase in chute blockages at service charge expense by rubbish that a normal household wheelie bin would take but that is too large for the chutes - thus depriving residents of facilities for which they pay under council tax.

9 The managing agent was requested to have the concrete inspection report separately on the end elevations and the East and West elevations. This was refused and repeated requests for evidence of spalling of the East and West facades has been ignored.

10 There is mention of compartmentation of the internal (demised) risers. It has been pointed out that these form a vertical compartment and thus do not need floor-by-floor compartmentation. The same situation applies to the stair wells, the rubbish chutes and the lift shaft. If compartmentation of the flat risers is required, it should follow floor-by-floor compartmentation of the stairwells, rubbish chute and lift shaft.

11 The managing agent has been repeatedly asked to ensure that contractor work resulting in service charge invoices is suitably inspected and signed off by a responsible employee or agent of the managing agent. The failure to ensure this results in shoddy work by incompetent contractors requiring remedial work at lessee cost ‘eg intumescent strips in communal fire doors.

12 The recent meeting with residents in Dreamland was cut short by half an hour - yet residents and lessees were still asking questions and continued to do so after the meeting was prematurely terminated.

13 The CCTV system was intended to be available (live feed) to residents and lessees over the internet (the service charge includes more than adequate phone costs to cover this) so that the car park could be monitored. Despite repeated requests, this has not been provided.